Reference

Privacy Policy For Your Account

Our Privacy Policy tells you exactly what account, device and wallet data we handle before you open the lobby for Live Casino, Sugar Rush or Crash Games.

Account dataDANA and QRISDevice checksSupport 09:00-01:00 WIB

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What This Policy Covers

whiteslot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy matters most at the points where you share data with us: account opening, wallet activity, device login and support contact. We collect only what we need to run your account, confirm payments through DANA, OVO, GoPay or QRIS, protect access, answer your requests and

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meet legal duties that apply to us. From Bandung, you can still use the same privacy paths in the account area, and our team will treat your request under the same process. Where access or eligibility is discussed, it depends on local law and is available
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only where local law permits. We do not sell your personal data, and we keep payment references separate from game session activity such as Basketball Betting, Super Bingo or Royal Fishing where our systems allow it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How To Reach Privacy Support

A privacy question should not feel hidden behind a generic help menu. You can contact us from the lobby footer, from your account screen, or by email when you need a written trail. We may ask for your account ID, registered phone number, payment reference or device detail, but we will not ask for your password or full wallet login.

Team online

Live Chat

Use live chat from the lobby footer between 09:00 and 01:00 WIB. We ask for your account ID and last DANA or QRIS reference only when it helps us locate a privacy request.

WhatsApp Desk

Send a privacy request through the WhatsApp link shown after login. Our team checks the registered phone number first, then moves sensitive account changes into a safer in-account confirmation step.

Email Requests

Email us when you need a copy, correction or deletion request recorded in writing. Include your account ID, contact number and the date of the wallet activity you want us to check.

HANDLING RULES

How We Handle Your Data

We wrote this Privacy Policy around the places where data is actually created. The account form captures your contact details, the wallet records DANA, OVO, GoPay and QRIS references, and the device…

Account Opening

When you open an account, we collect details such as phone number, username and OTP status. We use them to create access, verify ownership and contact you about privacy or security changes.

Wallet Records

DANA, OVO, GoPay and QRIS activity creates transaction references, time stamps and account matching checks. We use those records to reconcile your wallet and answer privacy questions about payment data.

Device Signals

Login records may include browser type, device model, IP range and session time. These signals help us flag unusual access and let you check active sessions from Profile > Security > Devices.

Cookies

Cookies help keep you signed in, remember basic preferences and measure page errors. You can clear them in your browser, but some account and wallet pages may ask you to log in again.

Retention

We keep personal data only as long as needed for account service, dispute checks, payment records and legal duties. When data is no longer needed, we delete it or reduce direct identifiers.

Change Requests

You can ask us to correct account details, send a copy of stored data or review a deletion request. We verify ownership first so another person cannot change your privacy settings.

Privacy Questions Before Account Opening

These answers cover the privacy points we get asked about most before and after account opening. They explain what data we collect, how wallet references are handled, how device access is checked, and how you can contact us if your details need correction or review.

We collect the details needed to create and protect your account, such as username, registered phone number, OTP status and basic device signals. We use them for access checks, support contact and privacy requests.

No. We record payment references, time stamps and matching details linked to your wallet activity, but we do not ask for or store your DANA, OVO, GoPay or QRIS app password.

Open Profile > Security > Devices after login. You will see recent session details such as device type and access time. If anything looks unfamiliar, contact us through chat or email.

Yes. Send your request through live chat, WhatsApp after login or email. We verify your account ID and registered phone number before changing details, so the request is handled by the account owner.

We keep request records long enough to answer you, prove the request was handled and meet legal duties. After that, we delete the record or reduce details that directly identify you.

Cookies may help keep your session active and measure page errors, but game activity records are handled separately from basic browser cookies. You can clear cookies in your browser and log in again.

Contact us by email or live chat and state that you want a deletion review. We will confirm ownership, check payment or legal record duties, then explain what can be deleted.

Privacy Policy For Your Account

How To Reach Privacy Support

Live Chat

WhatsApp Desk

Email Requests

How We Handle Your Data

Account Opening

Wallet Records

Device Signals

Cookies

Retention

Change Requests

Privacy Questions Before Account Opening

01 What data do you collect when I open an account?

02 Do you store my DANA, OVO, GoPay or QRIS login?

03 How can I see which device accessed my account?

04 Can I ask whiteslot to correct my personal data?

05 How long do you keep my privacy request records?

06 Do cookies track my Live Casino or Sugar Rush sessions?

07 Who can I contact about deleting account data?

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